Global shipping, made clear

For products in the same category, the calculator estimates the first-product rate plus the additional-product rate for each extra unit. Mixed categories, packaging and total shipment weight can affect the final cost.

Add your full order to your cart and enter the delivery address at checkout to view the available shipping options and confirmed order total.

Contact Customwears Customer Support through the live chat on this page as soon as you notice a problem. Include your order number, tracking number and, for damage, clear photos of the items and packaging. Keep the packaging while the issue is reviewed.

We will help investigate the shipment and explain the available next steps. For return conditions and instructions, see our Returns & Refund Policy.

This depends on the shipping option you select at checkout. When an available service is marked Delivered Duty Paid (DDP) and you choose it, the confirmed price includes shipping and applicable import duties and taxes. Customwears handles these covered costs, so you should not be charged them again on delivery.

If you choose a service that excludes duties or taxes, those charges may be payable by the recipient. Review the selected service and any stated surcharges before confirming your order. If a carrier requests an unexpected payment on a DDP shipment, contact Customwears support before paying so we can review it.

Customwears offers international shipping across supported carrier routes. Availability can change because of conflict, legal restrictions, carrier disruptions or local delivery conditions. Enter your delivery address at checkout to confirm which services are currently available.

Our dated country directory includes all 250 countries and regions listed in the destination selector. It is a planning reference; inclusion does not guarantee an active route to every address.

Download the latest list of supported destinations (PDF)

Check the latest carrier tracking updates first. Transit times are estimates, and delays can occur because of customs clearance, weather, peak-season volume, carrier disruptions or local delivery conditions.

If the estimated timeframe has passed or the tracking information is not progressing, contact Customwears Customer Support through live chat with your order and tracking numbers. We will review the available updates and help investigate the delay.

Compare the full delivered cost, including service speed, parcel weight and size, destination and duty coverage. A DDP option includes applicable import duties and taxes, while other services may leave those charges payable on delivery. The option you select at checkout determines what is included.

If you have a comparable quote, share the carrier, service, destination, parcel details and included fees with our support team. We can review the available options for your order.

Once a tracking number is available, use it on the assigned carrier's tracking page to follow your parcel. Initial tracking updates can take time to appear after dispatch.

If you cannot find your tracking details or need help understanding an update, contact Customwears Customer Support with your order number.

Contact Customwears Customer Support as soon as possible to request a change before dispatch. We will check the order status and available carrier options before confirming whether an update can be made.

Address changes or redirection after carrier handover may not be possible. Check the recipient name, address, postal code and phone number carefully before confirming your order.

Use the CSV download for budgeting, product pricing and order planning. Results relate to the destinations, categories and quantity selected in the calculator and may change as your order details or carrier conditions change.

Use the available shipping option and confirmed total at checkout when placing the final order. The download is a reference for manual planning and setup.